Contact Us
Whether you've spotted something that needs updating, want to query how we arrived at a rating, or simply have a question about a brand featured on savelondonbees.co.uk, we want to hear from you. This page explains what we can help with and how to get your message to the right place.
What we can help with
Non Gamstop Casinos is an independent research and comparison resource covering casinos not on Gamstop. We're not a casino ourselves, so we can't process deposits, withdrawals, account verification or bonus disputes on behalf of any operator. What we can do is:
- Clarify how we researched and ranked the sites listed on this site
- Correct factual errors in a review, such as an outdated bonus figure or payment method
- Point you towards the right page for a specific topic, such as our guide to non Gamstop casinos in the UK or our responsible gambling information
- Answer general questions about how the site works and how commission affects (or doesn't affect) our rankings
For anything account-specific — a delayed withdrawal, a bonus term you're unsure about, a login issue — the operator itself is the right first port of call, since it holds your account details and transaction history. Each brand featured here has its own support channel, usually live chat or email, listed on its own site.
Before you contact us, check the basics
Many questions we receive are already answered on the site. A quick checklist that saves time:
- Read our full breakdown on the non Gamstop casinos UK page if your question is about how a specific brand compares to others
- Review our About Us page if you want to understand our review process and how we rate operators
- Check our Terms and Conditions for how the site itself operates, including our commercial disclosures
- Visit our Responsible Gambling page if you have concerns about your own play or want information on self-exclusion tools beyond Gamstop
A note on commercial relationships
Non Gamstop Casinos may earn commission when a reader signs up with a casino through a link on this site. This arrangement doesn't influence how we rank or write about any brand — a site like Betmica sits at the top of our table because of how it scored against our criteria, not because of any payment. If you ever think a review reads more like an advert than an assessment, tell us. That kind of feedback genuinely helps us keep the site useful.
Reporting an issue with a listed casino
If you've had a poor experience with an operator listed on savelondonbees.co.uk — slow payouts, unclear bonus terms, unresponsive support — let us know the specifics: the brand name, roughly when it happened, and what went wrong. We can't intervene directly in individual disputes, but recurring reports do feed into how we reassess a listing over time. Operators that consistently fall short of what's promised get re-reviewed, and ratings can change.
Questions about eligibility or local rules
We're regularly asked whether it's sensible for someone who has self-excluded through Gamstop to use a casino outside that scheme. We won't tell you what to do, but we do think it's worth reading up first. Our main comparison page covers how these sites operate, what licensing typically looks like, and what to weigh up before signing up anywhere. If you're unsure whether gambling is right for you at the moment, our Responsible Gambling page has practical tools and support options.
Response times
We aim to read every message that comes in, though as an independent review site we don't offer live support and response times can vary depending on volume. For urgent account matters — a stuck withdrawal or a locked account — contacting the casino directly through its own support channel will almost always be faster than going through us.
Remember that all gambling activity discussed on this site is intended for adults aged 18 and over. If you're getting in touch about a listing, a rating, or anything else on savelondonbees.co.uk, we're glad to hear from you and will do our best to give you a straight answer.